The experience I have had with Lana could not have been better. For years I've been using cream for hair removal, and it seemed to be getting worse as the years went by. I contacted Lana and even before my first appointment she was professional and helpful. She explained exactly what to expect and how the process would move forward. Every time I've seen her she's been ready to see me (I've NEVER had to wait!) and the treatment has been timely and effective. I recommend her highly to anyone looking for electrolysis.